Previous incidents
Start charging by the App is not possible
Resolved Apr 27 at 10:30am CEST
Currently to start a charging process with the App is not possible.
We are implementing the solution and we will be back on track in the next few hours.
To start a charging process with the RFID is still possible.
We will update you as soon as possible.
The problem with the App is solved now.
Chargepoints appear offline
Resolved Apr 25 at 06:50pm CEST
Issue regarding Charging Stations being shown as offline has been resolved.
1 previous update
Chargepoints appear offline
Resolved Apr 20 at 06:33pm CEST
We've identified the root cause and the stations are back online.
1 previous update
Connectivity issues
Resolved Apr 13 at 06:25pm CEST
We've identified the root cause and the stations are back online.
1 previous update
Support availability degraded
Resolved Mar 28 at 03:54pm CEST
All support phone numbers are now available again and our support team is available as usual.
We apologize for the inconvenience that might have been caused.
1 previous update
Connectivity issue for some chargepoint vendors
Resolved Mar 01 at 02:41pm CET
The issue is now resolved and all charge points are fully operational now.
1 previous update
Chargepoints with LTE/mobile connection can not connect
Resolved Feb 16 at 11:56am CET
The problem has been fixed by the mobile carrier and chargepoints are reconnecting to the backend
1 previous update