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Previous incidents

July 2023
July 25, 2023
Maintenance

Scheduled maintenance - we are updating our system!

As part of our regular scheduled maintenance efforts, we are updating our system to improve the usability of our services. During the maintenance period from 17:30 to 18:00 CEST some charge points will (can) be briefly unavailable. If you want to learn more about our system updates or if you have any questions, concerns & feedback, please feel free to contact us via support@reev.com .Thank you! Your reev team.

Completed · 25 Jul at 06:00pm CEST
July 19, 2023
Maintenance

We are rolling out new features to our customers

During the maintenance Chargepoints can be temporary offline and/or re-connect multiple times

Completed · 19 Jul at 03:00pm CEST
July 17, 2023
Degraded

LTE connected charge points might experience connectivity issues

Our mobile carrier is having some issues which might impact some LTE connected charge points.

Resolved · 18 Jul at 09:03am CEST
July 06, 2023
Maintenance

Scheduled Maintenance - We are updating our system!

As part of our regular scheduled maintenance efforts, we are updating our system to improve the usability of our services. During the maintenance period from 18:00 to 19:00 CEST, some charge points will (can) be briefly unavailable. If you want to learn more about our system updates or if you have any questions, concerns & feedback, please feel free to contact us via support@reev.com.Thank you! Your Reev team.

Completed · 6 Jul at 07:00pm CEST
Maintenance

Scheduled maintenance - we are updating our system!

As part of our regular scheduled maintenance efforts, we are updating our system to improve the usability of our services. Some charge points will be briefly unavailable. If you want to learn more about our system updates or if you have any questions, concerns & feedback, please feel free to contact us via support@reev.com. Thank you! Your reev team.

Completed · 6 Jul at 10:00am CEST
June 2023
June 20, 2023
Maintenance

Scheduled Maintenance - we are updating our system!

As part of our regular scheduled maintenance efforts, we are updating our system to improve the usability of our services. During the maintenance period from 18:00 to 19:30 CEST some charge points will (can) be briefly unavailable. If you want to learn more about our system updates or if you have any questions, concerns & feedback, please feel free to contact us via support@reev.com .Thank you! Your reev team.

Completed · 20 Jun at 07:30pm CEST
June 15, 2023
Downtime

LTE connected charge points unable to connect

Since 22:40 today most LTE connected charge points are offline and unable to connect. The mobile network operator is informed and we are waiting for feedback.

Resolved · 16 Jun at 11:35am CEST
June 06, 2023
Maintenance

scheduled maintenance - we are updating our system!

As part of our regular scheduled maintenance efforts, we are updating our system to improve the usability of our services. During the maintenance period from 10:45 to 11:30 CEST some charge points will (can) be briefly unavailable. If you want to learn more about our system updates or if you have any questions, concerns & feedback, please feel free to contact us via support@reev.com .Thank you! Your reev team.

Completed · 6 Jun at 11:30am CEST
June 01, 2023
Maintenance

We are updating our systems

As part of our regular scheduled maintenance efforts, we are updating our system to improve the usability of our services. Some charge points will be briefly unavailable. If you want to learn more about our system updates or if you have any questions, concerns & feedback, please feel free to contact us via support@reev.com. Thank you! Your reev team.

Completed · 1 Jun at 02:00pm CEST
May 2023
May 24, 2023
Maintenance

Scheduled maintenance - we are updating our system!

As part of our regular scheduled maintenance efforts, we are updating our system to improve the usability of our services. Some charge points will be briefly unavailable. If you want to learn more about our system updates or if you have any questions, concerns & feedback, please feel free to contact us via support@reev.com. Thank you! Your reev team.

Completed · 24 May at 03:30pm CEST
Maintenance

Scheduled maintenance - we are updating our system!

As part of our regular scheduled maintenance efforts, we are updating our system to improve the usability of our services. During the maintenance period from 11:30 to 13:00 CEST some charge points will (can) be briefly unavailable. If you want to learn more about our system updates or if you have any questions, concerns & feedback, please feel free to contact us via support@reev.com.

Thank you!
Your reev team.

Completed · 24 May at 01:00pm CEST
May 23, 2023
Maintenance

Connectivity Issues for new Chargepoints

We are currently experiencing connection issues for new Chargepoints. The root cause is identified and will be resolved in a few minutes.

Completed · 23 May at 03:05pm CEST
Maintenance

Scheduled software update - We are rolling out new features for our customers!

As part of our constant effort to improve and enhance your reev experience, we are running a planned release of new and advanced features for our users. This can cause a momentary downtime of our charge points. For more information about the release, general questions & feedback, please feel free to contact us via support@reev.com .

Thank you! Your reev team.

Completed · 23 May at 01:00pm CEST
May 11, 2023
Maintenance

External Systems Update

Our external Service Provider is Patching / Updating their Systems.

Dear Customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next firewalls patch day for Region Europe is scheduled for Thursday, May 11th 2023 between 0:00 am and 5:00 am*.

There may be short downtimes during service, or when the operating system restarts.

PS: For any maintenance announcements and status, please view status.mcon-group.info.

Completed · 11 May at 05:00am CEST