Previous incidents

May 2022
May 04, 2022
1 incident

Some charge points are not able to connect to our backend

Degraded

Resolved May 04 at 09:30am CEST

We found the route cause and the issue is now resolved. The chargpoints are reconnecting.

1 previous update

April 2022
Apr 01, 2022
1 incident

Starting charging sessions via QR Codes (EVSE ID) not possible

Degraded

Resolved Apr 01 at 09:00pm CEST

We have released a fix and charging via the app and through roaming is again stable.

2 previous updates

March 2022
Mar 28, 2022
1 incident

Connectivity issues

Downtime

Resolved Mar 28 at 01:40pm CEST

Issue was due to a database problem and has been resolved. Alle CPs already reconnected.

1 previous update

Mar 25, 2022
2 incidents

System experiencing some issues

Degraded

Resolved Mar 25 at 02:22pm CET

The team was able to stabilize the system.

1 previous update

Chargepoint connectivity issues

Downtime

Resolved Mar 25 at 10:43am CET

Our service provider informed us that the issue was solved. The charge points restored their connectivity.

1 previous update

Mar 11, 2022
1 incident

Connectivity issues

Downtime

Resolved Mar 11 at 10:01am CET

Our service provider informed us that the issue was solved. The charge points restored their connectivity.

1 previous update

Mar 09, 2022
1 incident

Some users are not able to start the charging session via the reev app

Resolved Mar 11 at 10:21am CET

We have identified the root cause and will deploy the fix as likely this evening.

1 previous update