Previous incidents

May 2023

No incidents reported

April 2023

Apr 27, 2023

1 incident

Start charging by the App is not possible

Resolved Apr 27 at 10:30am CEST

Currently to start a charging process with the App is not possible.
We are implementing the solution and we will be back on track in the next few hours.
To start a charging process with the RFID is still possible.
We will update you as soon as possible.

The problem with the App is solved now.

Apr 25, 2023

1 incident

Chargepoints appear offline

Degraded

Resolved Apr 25 at 06:50pm CEST

Issue regarding Charging Stations being shown as offline has been resolved.

1 previous update

Apr 20, 2023

1 incident

Chargepoints appear offline

Degraded

Resolved Apr 20 at 06:33pm CEST

We've identified the root cause and the stations are back online.

1 previous update

Apr 13, 2023

1 incident

Connectivity issues

Downtime

Resolved Apr 13 at 06:25pm CEST

We've identified the root cause and the stations are back online.

1 previous update

March 2023

Mar 28, 2023

1 incident

Support availability degraded

Degraded

Resolved Mar 28 at 03:54pm CEST

All support phone numbers are now available again and our support team is available as usual.

We apologize for the inconvenience that might have been caused.

1 previous update