Reev
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Previous incidents

January 2024
No incidents reported.
December 2023
December 06, 2023
Maintenance

We are rolling out bug fix for roaming billing

Everything should work as expected

Completed ·
November 2023
November 30, 2023
Maintenance

We are rolling out new features for our customers

As part of our constant effort to improve and enhance your reev experience, we are running a planned release of new and advanced features for our users. This can cause a momentary downtime of our charge points. For more information about the release, general questions & feedback, please feel free to contact us via support@reev.com. Thank you! Your reev team.

Completed ·
November 29, 2023
Maintenance

We are rolling out bug fix

Fix is related to webhook and should not effect user experience

Completed ·
November 21, 2023
Maintenance

We are rolling out new features to our customers

During the maintenance Chargepoints can be temporary offline and/or re-connect multiple times

Completed · 21 Nov at 12:15pm CET
November 16, 2023
Maintenance

Scheduled maintenance - we are updating our system!

As part of our regular scheduled maintenance efforts, we are updating our system to improve the usability of our services. During the maintenance period from 11:00 to 12:00 CEST, minimal to no service interruption is expected. If you want to learn more about our system updates or if you have any questions, concerns & feedback, please feel free to contact us via support@reev.com. Thank you! Your reev team.

Completed · 16 Nov at 12:00pm CET
November 15, 2023
Degraded

Chargepoint connectivity issues

Since tonight some LTE connected charge points are offline and unable to connect due to a failure on the mobile network. The problem has not been fully fixed by the mobile carrier. We are waiting for the next update from the mobile carrier. Affected stations need a manual power cycle to reconnect to the backend.

Resolved · 15 Nov at 11:55am CET
November 13, 2023
Maintenance

We are rolling out new features for our customers

As part of our constant effort to improve and enhance your reev experience, we are running a planned release of new and advanced features for our users. This can cause a momentary downtime of our charge points. For more information about the release, general questions & feedback, please feel free to contact us via support@reev.com .Thank you! Your reev team.

Completed · 13 Nov at 11:00am CET