Maintenance
Scheduled software update - We are rolling out new features for our customers!
Resolved Oct 11, 2023 at 09:00am UTC
We are currently experiencing technical issues therefore the following services are not available at the moment:
reev Dashboard
Chargepoint connection to the reev backend
reev Website
reev App
At the moment we are investigating the root cause and will update any progress here.
External System Update
Resolved Oct 12, 2023 at 10:00pm UTC
Our external service partner is patching systems.
The next patch day for Region Europe is scheduled for Friday, October 13th 2023 between 0:00 am and 5:00 am*.
The patches for the development and QA systems are applied one day earlier on Thursday, October 12th 2023, development starting at 8 am* and QA starting at 12 noon*. The purpose of this gap is to be able to recognize problems, that could be introduced by software patching before the production systems are patched.
There may b...
We are rolling out new features for our customers
Resolved Nov 13, 2023 at 09:00am UTC
As part of our constant effort to improve and enhance your reev experience, we are running a planned release of new and advanced features for our users. This can cause a momentary downtime of our charge points. For more information about the release, general questions & feedback, please feel free to contact us via support@reev.com .Thank you! Your reev team.
Scheduled maintenance - we are updating our system!
Resolved Nov 16, 2023 at 10:00am UTC
As part of our regular scheduled maintenance efforts, we are updating our system to improve the usability of our services. During the maintenance period from 11:00 to 12:00 CEST, minimal to no service interruption is expected. If you want to learn more about our system updates or if you have any questions, concerns & feedback, please feel free to contact us via support@reev.com. Thank you! Your reev team.
We are rolling out new features to our customers
Resolved Nov 21, 2023 at 10:30am UTC
During the maintenance Chargepoints can be temporary offline and/or re-connect multiple times
We are rolling out bug fix
Resolved Nov 29, 2023 at 02:03pm UTC
Fix is related to webhook and should not effect user experience
We are rolling out new features for our customers
Resolved Nov 30, 2023 at 01:00pm UTC
As part of our constant effort to improve and enhance your reev experience, we are running a planned release of new and advanced features for our users. This can cause a momentary downtime of our charge points. For more information about the release, general questions & feedback, please feel free to contact us via support@reev.com. Thank you! Your reev team.
We are rolling out bug fix for roaming billing
Resolved Dec 06, 2023 at 02:41pm UTC
Everything should work as expected
Scheduled software update - We are rolling out new features for our customers!
Resolved Dec 14, 2023 at 01:00pm UTC
As part of our constant effort to improve and enhance your reev experience, we are running a planned release of new and advanced features for our users. This can cause a momentary downtime of our charge points. For more information about the release, general questions & feedback, please feel free to contact us via support@reev.com .Thank you! Your reev team.