Maintenance

March 2023
Mar 01, 2023
1 maintenance

We are updating our system

Maintenance

Resolved Mar 1, 2023 at 3:45pm UTC

As part of our regular scheduled maintenance efforts, we are updating our system to improve the usability of our services. During the maintenance period some charge points will (can) be briefly unavailable. If you want to learn more about our system updates or if you have any questions, concerns & feedback, please feel free to contact us via support@reev.com .Thank you! Your reev team.

Mar 02, 2023
1 maintenance

System Maintenance

Maintenance

Resolved Mar 2, 2023 at 4:00am UTC

We are upgrading all of our systems and services will be unavailable between 0:00 and 5:00

Mar 03, 2023
1 maintenance

System Maintenance

Maintenance

Resolved Mar 3, 2023 at 11:00am UTC

We are upgrading all of our systems and services will be unavailable between 09:00 and 12:00

Mar 08, 2023
2 maintenances

Server downtime - we are experiencing connectivity issues!

Maintenance

Resolved Mar 8, 2023 at 1:50pm UTC

We have identified the root cause of the issue and the problem has been fixed.

1 previous update

scheduled maintenance - we are updating our system!

Maintenance

Resolved Mar 8, 2023 at 10:30am UTC

As part of our regular scheduled maintenance efforts, we are updating our system to improve the usability of our services. During the maintenance period from 10:30 to 11:30 CEST some charge points will (can) be briefly unavailable. If you want to learn more about our system updates or if you have any questions, concerns & feedback, please feel free to contact us via support@reev.com .Thank you! Your reev team

Mar 22, 2023
1 maintenance

Scheduled software update - We are rolling out new features for our customers!

Maintenance

Resolved Mar 22, 2023 at 4:00pm UTC

As part of our constant effort to improve and enhance your reev experience, we are running a planned release of new and advanced features for our users. This can cause a momentary downtime of our charge points. For more information about the release, general questions & feedback, please feel free to contact us via support@reev.com .Thank you! Your reev team.

May 2023
May 11, 2023
1 maintenance

External Systems Update

Maintenance

Resolved May 11, 2023 at 3:00am UTC

Our external Service Provider is Patching / Updating their Systems.

Dear Customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next firewalls patch day for Region Europe is scheduled for Thursday, May 11th 2023 between 0:00 am and 5:00 am*.

There may be short downtimes during service, or when the operating system restarts.

PS: For any maintenance announcements and status, please view status.mcon-group.info.

May 23, 2023
2 maintenances

Connectivity Issues for new Chargepoints

Maintenance

Resolved May 23, 2023 at 1:05pm UTC

We are currently experiencing connection issues for new Chargepoints. The root cause is identified and will be resolved in a few minutes.

Scheduled software update - We are rolling out new features for our customers!

Maintenance

Resolved May 23, 2023 at 11:00am UTC

As part of our constant effort to improve and enhance your reev experience, we are running a planned release of new and advanced features for our users. This can cause a momentary downtime of our charge points. For more information about the release, general questions & feedback, please feel free to contact us via support@reev.com .

Thank you! Your reev team.

May 24, 2023
2 maintenances

Scheduled maintenance - we are updating our system!

Maintenance

Resolved May 24, 2023 at 1:30pm UTC

As part of our regular scheduled maintenance efforts, we are updating our system to improve the usability of our services. Some charge points will be briefly unavailable. If you want to learn more about our system updates or if you have any questions, concerns & feedback, please feel free to contact us via support@reev.com. Thank you! Your reev team.

Scheduled maintenance - we are updating our system!

Maintenance

Resolved May 24, 2023 at 11:00am UTC

As part of our regular scheduled maintenance efforts, we are updating our system to improve the usability of our services. During the maintenance period from 11:30 to 13:00 CEST some charge points will (can) be briefly unavailable. If you want to learn more about our system updates or if you have any questions, concerns & feedback, please feel free to contact us via support@reev.com.

Thank you!
Your reev team.